Frequently Asked Questions

 
 

Question

Answer

  Where can GHEROES ship?
Our licenses allow us a sales area for the whole of Europe. We can therefore send our articles to any country in the 28 member states of the European Union. Including the 4 EFTA countries Liechtenstein, Iceland, Norway and Switzerland.
 
  Can I change the website language?
As XM Studios Official EU Master Distributor, we supply the entire EU and have therefore created the website in English and German. On the one hand, English is the cornerstone for uniform communication and the order process from all EU countries. On the other hand in German as it is our location and for the information such as AGB's for our customers.

You can easily change the language of your choice at the top of the site next to the Login:

 
  What payment methods are available?
For secure shopping, we offer the following payment methods:



Our preferred and simplest method of payment within Europe is the prepayment / bank transfer using IBAN and BIC. For the transfer you will receive from us all important payment information of the invoice with an e-mail. As soon as the invoice amount has been credited to your account, the order will be sent. The payment method is suitable for deliverable and pre-ordered items. Pre-Orders require a deposit and you will also receive an invoice by e-mail from us.



At the same time we offer you the fast payment via PayPal. Orders for pre-orders items with deposit, in stock as well as the difference in pre-orders between the deposit and the final amount can be paid with PayPal. You will receive a PayPal payment request by e-mail as soon as the article is available. After the invoice amount has been received from your PayPal account, the item will be sent. Please note that an invoice with PayPal includes a fee of 1,9% from the order value plus 0.35 EUR.
 
  Does the price include customs duties?
We receive our articles directly from XM Studios in Singapore. The import of these items includes any official duties that arise. Therefore, no additional costs are incurred for the customer inside europe except for shipping.
 
  What does the PO Period and MTO mean?
With the start of the year 2018, XM Studios will also open the new Pre-Order mechanics MTO at the same time. The abbreviation MTO stands for "Made-to-Order", which determines the limitation of the statue. This limitation is determined to a PO Period of 3 weeks only and starts at the same time as the official pre-order date. Within this period, the final orders of a statue located on MTO will be consolidated by XM Studios and the distributors all around the world. After the limitation is finalized, no further numbers would be awarded and the pre-order were closed undisputedly. The information about the PO Period and if a particular statue is on MTO can be found in the article in the details.

Example MTO - XM Catwoman 1/4 Statue
1. Official Pre-Order start: 03.01.2018
2. PO Period: 03.01 - 24.01.2018
3. Pre-Order closed: 25.01.2018
4. Limitation is set
5. No further Pre-Orders possible
 
  What means the Deposit of an item?
The deposit refers only to items in the Pre-Order or Reservation status. Items which are in stock do not require a deposit. Do not be confused with the full price and shipping costs at the end of the checkout and "Pay with order". After the order you will receive an additional e-mail with all invoicing information for the payment of the deposit of an item on pre-order or 10% for a reservation, for the reservation another 20% on the day of the official pre-order. In both cases the remaining amount including shipping costs is to be paid shortly before the dispatch of the article and is also requested by us with an e-mail.
 
  What means the reservation of an article?
With the new homepage we have integrated the menu item "XM Studios Upcoming". At this point you can save the reservation to a future PreOrder. Reservations refer to articles which were presented in news or events, but have not yet been officially announced for PreOrder. Here, the normal down payment of an article which is to pre-order is divided into two parts. In the case of a reservation, a first deposit of 10% or maximum 150,00 EUR of the SRP is made on the day of the order and another 20% or maximum 300,00 EUR of the SRP on the official pre-order day.

The procedure of a reservation on a pre-order is carried out quite normally via the shopping cart. If the article has been approved by us, simply place it in your shopping cart and proceed to checkout. At the end of the checkout, do not be confused by the full price of the item "Pay for Order". After ordering, you will receive an additional e-mail with a PreOrder number and all invoice information for payment of the deposit of 10% for a reservation.

Exceptions will be characters marked as "Price on request" which does not show any Suggested retail prices yet and therefore no prepayment is necessary. If for any reason the statue was declined to be made by XM Studios the 10% reservation charges will be paid back to any customer as ordered with us or can be swapped to existing orders which is the customers decision only.

The remaining 20% of the deposit has to be paid only if the official PreOrder from XM Studios in Singapore was announced, not before. After the official opening of the PreOrder, we send again an e-mail with the payment request for the deposit.
 
  Is a reservation a pay with order?
With the introduction of the new XM Studios pre-order mechanics MTO, a reservation is now also a paid order. The abbreviation MTO stands for "Made-to-Order", which determines the limitation of the statue. Therefore our changes are as follows. The usual deposit of 300,00 EUR will be divided from now on into two separate payments for a Reservation. Any reservation in our webshop therefore has to be treated as a firm order which requires a deposit of 10% or maximum 150,00 EUR of the SRP of the statue as mentioned in the shop.

Example Reservation
1. 10% - Minimum 100,00 EUR Deposit Reservation
2. 20% - Minimum 200,00 EUR Pre-Order Date
3. 70% - Balance and shipping, Release Date

Payment method to make a reservation:
Please do not choose the payment method normal PayPal because you will be sent an immediate request for complete payment during the ordering process and this is not intended for a reservation. Instead, please choose the "EU Standard Bank Transfer" or " Pay through PayPal-Link ". We will then send you a payment request for the 10% reservation.
 
  Shipping, orders and payment.
After receipt of the invoice amount, shipping will be effected within the next 1-2 business days. We can find the shipping costs for each country under Shipping & Payment Options for statues in 1/4 scale. Changes to these costs are reserved as they are dependent on the quantity and the weight. Of course these are adapted and are smaller in cost for the 1/6 sclae. Please do not hesitate to contact us for more information. The delivery itself is in every EU country 3 days.

Payment of Reservations - Deposit:
We will send you an e-mail with all invoice information for the immediate payment of just the 10 % deposit with a bank transfer or PayPal.

Payment of PreOrders - Deposit:
We will send you an e-mail with all invoice information for the immediate payment of just the deposit with a bank transfer or PayPal.

Payment of PreOrders - Coming soon:
PreOrders which will arrive soon in our warehouse are paid shortly before the goods receipt. So we can ensure an immediate dispatch after receipt. There are two options available with a bank transfer or PayPal. In both cases, you will be informed of the date and the invoice information.

Payment of items In Stock:
Items with immediate availability must be paid after receipt of the invoice information. There are two options available with a bank transfer or PayPal.